I am a customer-focused professional with over 10 years of experience in supporting telecommunications, internet, and technical service accounts in fast-paced BPO environments. I am skilled in handling customer service, technical troubleshooting, billing concerns, escalations, retention, and account management through phone, email, and chat support.
11
Skills
—
Per Hour
Mid Level
Experience
1mo
On Platform
I am a customer-focused professional with over 10 years of experience in supporting telecommunications, internet, and technical service accounts in fast-paced BPO environments. I am skilled in handling customer service, technical troubleshooting, billing concerns, escalations, retention, and account management through phone, email, and chat support.
Location
Philippines
Experience
Mid Level
Status
Available for Work
Member since
May 29, 2026
Virtual Assistant / Social Media Manager
Freelance
May 2025 – Present
Worked as an appointment setter and scheduler for multiple clients, managed social media content and engagement.
Tier 3 Travel Consultant (B2B)
IGT Solutions
August 2023 – May 2025
Managed escalated B2B travel accounts and booking concerns, processed ticket exchanges, refunds, and fare changes.
Technical Sales Support Representative
ASURION / Techlog Center Phils
July 2022 – June 2023
Supported Verizon customers with technical and billing concerns.
Collection Specialist
CBE Companies
May 2020 – April 2021
Assisted Verizon customers with billing and payment arrangements.
Case Manager / Resolution Specialist
Teledirect Telecommerce Philippines
March 2018 – February 2020
Supported Airbnb customers with escalations, disputes, and reservations.
Customer Service Representative / Technical Support
TaskUs Philippines
2016 – 2018
Supported Budget Prepay telecommunications customers and provided technical support for Epson products.
Customer Service Representative
iQor
2015 – 2016
Assisted Verizon customers with billing and account concerns.
Vocational Certificate in Basic Computer Programming
Informatics Institute
2003 – 2005
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