I am an aviation, banking, and customer relations professional with seventeen years of experience in international airlines and finance. I provide technical assistance and analytical insights to drive continuous development. I'm passionate about learning new technologies and sharing my expertise.
14
Skills
—
Per Hour
Lead / Principal
Experience
1mo
On Platform
I am an aviation, banking, and customer relations professional with seventeen years of experience in international airlines and finance. I provide technical assistance and analytical insights to drive continuous development. I'm passionate about learning new technologies and sharing my expertise.
Location
Philippines
Experience
Lead / Principal
Status
Available for Work
Member since
Jun 3, 2026
Operations and Business Analyst
Virgin Australia International Airlines
May 2024 – May 2025
Led the Baggage Services Campaign, developed training modules, managed baggage operations and IATA collections.
Anti-Money Laundering Operations Analyst
Australia and New Zealand Bank
February 2023 – October 2023
Investigated suspicious financial activities, conducted market research, and prepared reports for financial crime management.
Entrepreneur
Freelance
April 2022 – Present
Coordinated with suppliers in general trading, perfumery, and pharmaceuticals; regulated pricing strategies.
Customer Affairs and Service Audit Supervisor
Emirates Airlines
January 2015 – March 2022
Analyzed baggage reports, managed global audits, and improved baggage claim processes while mentoring new hires.
Senior Passenger Sales and Services Agent
Emirates Airlines
May 2010 – December 2014
Designed travel solutions, increased revenue, and supported travel agencies with industry standards.
Travel Consultant
Prime Travel and Tourism LLC
December 2008 – January 2010
Increased revenue through sales and managed website content for passenger engagement.
Lead – Account Services
United Airlines, Teletech
December 2007 – December 2008
Provided account services and sales support for operations.
Account Service Specialist
United Airlines, Teletech
July 2006 – December 2007
Handled reservations and supported sales operations.
Reservations Specialist
United Airlines, Teletech
December 2005 – July 2006
Assisted with North American general reservations.
Grade School Teacher
South Eastern College
June 2004 – November 2005
Taught grade school classes and developed curricula.
Science Teacher/Research Coordinator
Victorious Christian Montessori College, Inc.
June 2002 – May 2004
Taught science subjects and coordinated research activities.
Science Teacher, Mid School Department
Victorious Christian Montessori College, Inc.
October 2001 – May 2002
Taught science at the mid-school level.
Executive Secretary/Bookkeeper
Bulihan Enterprise Zone Association, Inc.
December 2001 – April 2003
Managed bookkeeping and executive correspondence.
Master of Arts in Educational Management
Philippine College of Health Sciences
Graduate Diploma in College Teaching
Philippine Normal University
Bachelor of Science in Agricultural Economics
Cavite State University
Licensure Examination for Teachers
Professional Regulation Commission
Recognitions include NAJM - Business Knowledge Management Project at Emirates Airlines and a scholarship from Cavite State University.
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