I have over 8 years of experience in customer service and 6 years in quality assurance. I specialize in optimizing support workflows, adhering to quality benchmarks, and elevating customer satisfaction in e-commerce operations. My strong analytical skills drive continuous improvement in service standards.
13
Skills
$5
Per Hour
Senior
Experience
3mo
On Platform
I have over 8 years of experience in customer service and 6 years in quality assurance. I specialize in optimizing support workflows, adhering to quality benchmarks, and elevating customer satisfaction in e-commerce operations. My strong analytical skills drive continuous improvement in service standards.
Location
Philippines
Experience
Senior
Rate
$5/hr
Status
Available for Work
Member since
May 29, 2026
Quality Assurance Associate / Specialist
Alorica
November 2020 – Present
Monitor, evaluate, and score customer interactions to ensure compliance with company policies and service standards. Conduct calibration sessions and provide feedback to improve team performance.
Customer Service Representative
Alorica
March 2013 – November 2020
Delivered high-quality customer support in a fast-paced online retail environment, resolving complex issues efficiently and exceeding KPIs.
AI Trainer / Response Evaluator
Mindrift / Toloka
April 2026 – Present
Perform evaluation tasks to assess and improve data model accuracy, ensuring alignment with guidelines.
Bachelor of Science in Information Technology
Asian College of Science and Technology
2007
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