I am a results-driven and dedicated professional with over 10 years of experience in customer service, administrative operations, recruitment, and team leadership. I am adept at driving performance, streamlining workflows, and delivering excellent client experiences. I am passionate about community leadership, continuous learning, and developing impactful relationships.
21
Skills
$6
Per Hour
Lead / Principal
Experience
1mo
On Platform
I am a results-driven and dedicated professional with over 10 years of experience in customer service, administrative operations, recruitment, and team leadership. I am adept at driving performance, streamlining workflows, and delivering excellent client experiences. I am passionate about community leadership, continuous learning, and developing impactful relationships.
Location
Bacolod City, Philippines
Experience
Lead / Principal
Rate
$6/hr
Status
Available for Work
Member since
Jun 2, 2026
Freelance Virtual Assistant
Attorney Assistant LLC
June 2025 – May 2026
Intake screening of possible clients for a law firm and file application of claimants to government agencies.
Team Leader
Pathcutters Philippines
May 2018 – May 2025
Supervise team to ensure compliance with client standards and internal policies, monitor attendance, provide coaching, and foster accountability and growth.
Recruitment Analyst
TELUS International Philippines
Sept 2016 – Jan 2018
Conducted pre-screening and scheduled qualified candidates for interviews. Liaised with departments to ensure recruitment needs were met.
Customer Service Representative
TELUS International Philippines
Sept 2015 – Sept 2016
Delivered support for fitness device users in North America, resolving activation, troubleshooting, and replacement concerns efficiently.
Food & Beverage Manager
Tyrol Restaurant
Jan 2014 – Aug 2014
Directed daily restaurant operations, ensured consistent service quality, prepared forecasts, managed inventory, and organized staff schedules.
Master of Science in Entrepreneurship
De La Salle University – Manila
2011 – 2012
Bachelor of Science in Hotel & Restaurant Management
St. Scholastica’s College – Manila
2004 – 2008
Awards include JCI Philippines Certified Trainer (2025), Most Improved, Talent Acquisition at TELUS International (2016), and Coffee Master at Starbucks Philippines (2008). Volunteer Leadership role as President at JCI Bacolod from Oct 2025 to Dec 2026.
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