Sashien Mae Montilla

Provided exceptional customer support by handling inbound and outbound communications, resolving billing and service inquiries, investigating discrepancies, collaborating with internal teams to address client concerns, and managing high-volume invoicing and account records with accuracy and efficiency.

Provided customer and technical support by handling inbound inquiries, resolving account and platform issues, maintaining accurate CRM records, supporting client outreach initiatives, and streamlining onboarding processes to improve operational efficiency and customer satisfaction.

Provided customer support across phone, chat, and email while managing high-volume scheduling and service inquiries. Identified customer needs and recommended solutions that increased sales and appointment bookings, resolved scheduling conflicts to improve efficiency, and coordinated appointment reminders and invoice distribution to ensure a seamless customer experience and timely payments.

Provided professional product support and consultation to incoming students, handling high-volume inquiries and guiding them through construction course options aligned with their career goals. Managed and formatted enrollment documentation with high accuracy, ensured compliance and data integrity in submissions, and supported the enrollment process through careful review and verification of requirements.

Executed customer retention strategies to reduce churn and improve brand perception by resolving complex client concerns and dissatisfaction cases. Handled inbound billing and technical issues, maintained accurate CRM records, and managed high-volume payment processing across multiple platforms. Supported warranty services and quarterly engagement cycles while identifying upselling and consulting opportunities to drive customer value and revenue growth.

Provided multi-channel technical support via phone, email, and chat, resolving customer issues and improving user experience across platforms. Managed brand reputation through social media engagement, delivered onboarding and training support for new hires, and maintained accurate documentation such as contracts and warranty records to ensure compliance and audit readiness.

Managed contact center operations for a portfolio of 300+ HVAC company clients, monitoring online reviews and analyzing customer experience trends. Handled high-volume order processing and data entry across multiple CRM systems with high accuracy, supported new account onboarding and platform adoption, and resolved shipping and logistics issues to ensure timely deliveries and a positive customer experience.

Provided expert technical support by diagnosing complex product issues and delivering solutions through high-volume inbound calls. Offered product consulting aligned with warranty support guidelines, including upselling opportunities to enhance customer satisfaction, brand loyalty, and revenue growth. Maintained accurate consumer records in CRM systems and managed technical databases to resolve warranty-related concerns while consistently meeting performance and call handling metrics.