Senior Customer Support Professional and Certified Lean Six Sigma Yellow Belt with over 12 years of BPO experience specializing in Quality Assurance, Team Leadership, and Fraud Analysis. Expert in managing complex escalations, leading cross-functional call calibrations, and delivering data-driven coaching that consistently drives team performance and elevates CSAT/NPS scores to 95%. Process-oriented and highly adaptable leader dedicated to operational excellence and minimizing risk across multi-channel support environments.
5
Skills
$6
Per Hour
Lead / Principal
Experience
1mo
On Platform
Senior Customer Support Professional and Certified Lean Six Sigma Yellow Belt with over 12 years of BPO experience specializing in Quality Assurance, Team Leadership, and Fraud Analysis. Expert in managing complex escalations, leading cross-functional call calibrations, and delivering data-driven coaching that consistently drives team performance and elevates CSAT/NPS scores to 95%. Process-oriented and highly adaptable leader dedicated to operational excellence and minimizing risk across multi-channel support environments.
Location
Rizal
Experience
Lead / Principal
Rate
$6/hr
Status
Available for Work
Member since
May 25, 2026
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