I am a Customer Service and Operations Leader with over 13 years of experience in customer support, escalation handling, fraud prevention, and team management. I have a proven track record in leading teams, improving service performance, and delivering excellent customer experiences in fast-paced environments.
15
Skills
$6
Per Hour
Lead / Principal
Experience
1mo
On Platform
I am a Customer Service and Operations Leader with over 13 years of experience in customer support, escalation handling, fraud prevention, and team management. I have a proven track record in leading teams, improving service performance, and delivering excellent customer experiences in fast-paced environments.
Location
Antipolo City, Rizal
Experience
Lead / Principal
Rate
$6/hr
Status
Available for Work
Member since
May 26, 2026
Team Manager | Team Leader
Intelegencia BPO LLC
Mar 2026 – Present
Lead service delivery teams across automotive, construction, clothing, finance, and IT accounts, ensuring operational accuracy and client satisfaction.
Team Manager | Team Leader
Movate Philippines, Inc.
Mar 2025 – Mar 2026
Lead service delivery, supporting fraud prevention and managing retail and e-commerce teams for Amazon US & CA.
Team Manager | Team Leader
Alorica
Aug 2014 – Oct 2024
Supported financial services and managed retail teams, driving promotions and sustaining high morale in fast-paced environments.
Customer Service Representative
Movate Philippines, Inc.
Oct 2024 – Mar 2025
Handled sensitive account inquiries, transaction disputes, and fraud alerts with strict compliance protocols.
Escalation Specialist
Alorica
Dec 2013 – Aug 2014
Resolved complex, high-priority cases and strengthened client trust by acting as a trusted escalation point.
Customer Service Representative
Alorica
Oct 2012 – Dec 2013
Delivered frontline support for high-volume retail and e-commerce accounts, strengthening customer loyalty.
Associate in Computer System Design & Programming
AMA Computer Learning Center
2009 – 2011
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