I am an experienced Customer Service and Administrative Support Professional with over 10 years in customer service and 6 years in outbound sales, supporting various industries such as healthcare, insurance, telecommunications, and energy. I possess strong organizational, multitasking, and problem-solving skills, and excel in fast-paced remote environments.
19
Skills
—
Per Hour
Lead / Principal
Experience
1mo
On Platform
I am an experienced Customer Service and Administrative Support Professional with over 10 years in customer service and 6 years in outbound sales, supporting various industries such as healthcare, insurance, telecommunications, and energy. I possess strong organizational, multitasking, and problem-solving skills, and excel in fast-paced remote environments.
Location
Philippines
Experience
Lead / Principal
Status
Available for Work
Member since
Jun 7, 2026
Healthcare Executive Collections
Omega Healthcare Management Services Inc.
Feb 2024 – Sep 2025
Communicated with major U.S. insurers to expedite authorizations, verified insurance eligibility, maintained patient records, and coordinated authorizations.
Customer Service Adviser
Tata Consultancy Services – EDF Energy Account
Oct 2021 – Oct 2024
Assisted customers with energy connection requests, served as primary contact for business customers, coordinated projects, and managed customer records.
Customer Service Representative
Optum – United Healthcare Account
Oct 2020 – Oct 2021
Handled enquiries, assisted with benefits and billing, resolved customer concerns, and supported enrolment campaigns.
Technical Service Representative
Concentrix
Jul 2019 – Oct 2020
Assisted customers with AT&T services, processed service requests, and delivered customer retention support.
Business Process Associate
Manulife
Mar 2010 – Jul 2019
Processed financial transactions, maintained quality standards, and contributed process improvement ideas.
Technical Sales Representative
ICT Marketing
Feb 2007 – Feb 2010
Managed leads, conducted cold-calling, and analyzed data for lead generation strategies.
Administration Officer
St. Luke’s Medical Center
May 1993 – Nov 2006
Prepared inventory lists, managed deliveries, maintained databases, and coordinated meetings.
Bachelor of Science in Medical Technology
Centro Escolar University (CEU)
1992
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