I'm a results-driven professional with over 4 years of experience in administrative operations, customer service support, and data management. I streamline processes, manage large data sets, and coordinate cross-functional tasks with accuracy and efficiency. Skilled in Excel reporting, workflow optimization, and team collaboration, I consistently meet tight deadlines and improve overall operational productivity.
20
Skills
$4
Per Hour
Mid Level
Experience
1mo
On Platform
I'm a results-driven professional with over 4 years of experience in administrative operations, customer service support, and data management. I streamline processes, manage large data sets, and coordinate cross-functional tasks with accuracy and efficiency. Skilled in Excel reporting, workflow optimization, and team collaboration, I consistently meet tight deadlines and improve overall operational productivity.
Location
Philippines
Experience
Mid Level
Rate
$4/hr
Status
Available for Work
Member since
Jun 30, 2026
Customer Service Representative and Supervisor
Ceralia & Ernola
Dec 2025 – Jun 2026
Monitored team performance, ticket volume, response time, and backlog management. Escalated high-priority customer cases when necessary. Coordinated with customers, vendors, and internal teams regarding scheduling and inventory concerns. Assisted and supported the Customer Support team with daily operations and inquiries. Reviewed and validated customer refund requests. Provided regular operational and progress updates. Managed customer engagement on Meta (Facebook/Instagram) ads. Responded to customers via WhatsApp and other communication channels. Assisted with bookkeeping and financial record organization. Verified supplier and agent invoices for accuracy. Handled administrative and repetitive operational tasks efficiently. Supported Customer Support operations during high email volume periods.
Customer Service Manager
NDS Technologies
Nov 2025 – May 2026
Managed and processed Sales Orders, Purchase Orders, and logistics-related tasks to ensure smooth order fulfillment. Sending shipping notifications and updates to customers to keep them informed about delivery status. Updating and maintained Material Purchase Orders (MPO) in the ERP system accurately. Proactively communicate with vendors to confirm inventory availability, pricing, and lead times. Handled incoming calls and manage support tickets through the ticketing system, resolving 50+ emails and inquiries daily. Monitor order progress and ensure timely completion of customer orders. Prepare and managed operational reports, including Inventory Reports and Open Order Reports (OOR). Maintained and owned Standard Operating Procedures (SOPs) for Sales Orders, Purchase Orders (MPO), and reporting processes, while providing training and guidance to team members. Managed vendor relationships and tracking bulk Purchase Order status. Contribute ideas and improvements to enhance company processes, workflows, and team productivity.
Logistics / Operations Coordinator – Administrative Support
Panel Décor Hub
Jun 2024 – Dec 2025
Coordinated deliveries, installations, and material orders to ensure on-time fulfillment and accurate documentation. Created and managed invoices, tracked shipments, and updated internal reports using Excel and Google Sheets. Communicated with customers, vendors, and team members to resolve scheduling and inventory concerns. Sourced and qualified potential customers using LinkedIn Sales Navigator. Maintained organized workflows and supported daily logistics operations for improved efficiency. Maintained and organized leads and contacts using HubSpot CRM.
Data Entry Researcher
Harcourts International
Mar 2025 – Jul 2025
Researched and verified client contact data to ensure accuracy and completeness. Processed over 120 entries per day using Excel formulas and validation tools. Created standardized reporting templates to support management and data-driven decision-making. Ensured compliance with company data standards and accuracy protocols.
E-Commerce Specialist
Stelli Products
Feb 2024 – May 2024
Managed product listings, inventory records, and order processing across multiple platforms. Prepared inventory and sales performance reports for management. Supported team operations by maintaining consistent and accurate product information. Improved efficiency in data updates and quality checks across e-commerce systems.
Product Lister / Researcher / Graphic Designer
CarParts360
Jan 2023 – Jan 2024
Optimized product listings and created visual assets using Excel and Photoshop. Ensured data consistency, accuracy, and compliance with internal standards. Collaborated with the design and sourcing team to streamline workflows. Monitored and updated listings to enhance presentation and user experience.
Product Manager
UZO
Oct 2022 – Dec 2023
Managed product catalog updates, pricing, and inventory monitoring. Generated analytical reports and developed performance strategies. Coordinated communication between teams for project alignment and quality assurance. Contributed to improving efficiency through data accuracy and structured reporting.
Data Entry Specialist / Graphic Designer
Alpha CFO Services
Oct 2022 – Nov 2023
Updated and organized land listings and property data in Excel and Google Sheets. Prepared visual reports, edited images, and handled client communications. Ensured document accuracy and improved reporting workflows.
Virtual Assistant / Administrator
Glambu Dating App
Aug 2021 – Aug 2022
Verified user profiles, managed administrative records, and supported daily operational tasks. Handled multilingual translations and maintained platform data accuracy. Created reports, supported documentation tasks, and maintained system compliance.
Bachelor of Science in Business Administration, Major in Economics
Nueva Ecija University of Science and Technology
2019 – 2022
Graphics Design
VirtualAssist Online
2025
Lead Generation
VirtualAssist Online
2025
Data Entry
VirtualAssist Online
2025
Social Media Management
VirtualAssist Online
2025
Facebook Advertising
VirtualAssist Online
2025
General Virtual Assistance
VirtualAssist Online
2025
Work Whale
Browse hundreds of skilled Filipino remote workers.