6
Skills
$5
Per Hour
Senior
Experience
1mo
On Platform
I am a dedicated professional with extensive experience in customer service and quality analysis. I strive for effective communication and collaboration in the workplace.
Location
Bulacan, Philippines
Experience
Senior
Rate
$5/hr
Status
Available for Work
Member since
May 29, 2026
Quality Analyst
INGREDIENTS ONLINE
June 2025 – February 2026
Monitor and evaluate calls, email interactions for quality and compliance.
Quality Analyst
ALORICA
October 2016 – June 2025
Monitor and ensure the quality of customer service interactions.
Customer Service Representative
ALORICA
April 2015 – October 2016
Provided exceptional customer service to clients.
Customer Service Representative
TELUS International Philippines, Inc.
December 2013 – August 2014
Delivered high-quality service to customers.
Customer Service Representative
Stream Global Services
August 2012 – October 2013
Assisted customers with inquiries and problem resolution.
Bachelor of Science in Business Administration, Major in Human Resource Development
Baliuag University
2008 – 2012
I have 13 years of experience in the BPO industry, with 9 years specializing in Quality Assurance. Throughout my career, I’ve handled different accounts including customer service, technical support, and sales. My main responsibilities included monitoring calls and chats, evaluating agent performance, providing coaching and feedback, preparing reports, and helping improve overall team performance and customer experience. I also have experience using tools like MS Outlook, Excel, and SharePoint for reporting, documentation, and communication. Working in Quality Assurance helped me develop strong attention to detail, time management, problem-solving, and communication skills. I’m also very comfortable working independently and managing tasks with minimal supervision.
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