I am a detail-oriented Quality Analyst with 6 years of experience in evaluating cases to ensure quality compliance through meticulous audits. I am seeking a challenging career with a progressive organization where I can utilize my advanced technical and soft skills to achieve both personal and professional goals.
7
Skills
—
Per Hour
Senior
Experience
1mo
On Platform
I am a detail-oriented Quality Analyst with 6 years of experience in evaluating cases to ensure quality compliance through meticulous audits. I am seeking a challenging career with a progressive organization where I can utilize my advanced technical and soft skills to achieve both personal and professional goals.
Location
Pampanga, Philippines
Experience
Senior
Status
Available for Work
Member since
Jun 3, 2026
Quality Analyst
TaskUs
Dec 2019 – Feb 2026
Reviews and evaluates cases to ensure agents meet company standards and performance metrics. Creates reports on quality, trends, and agent performance. Facilitates QA talks and provides feedback for improvement. Collaborates with the team to ensure alignment with the process through weekly calibrations.
Teammate
TaskUs
Jan 2018 – Dec 2019
Provided assistance to restaurants regarding item availabilities and contacted customers about order issues.
Customer Service Representative
Concentrix
Jan 2017 – Dec 2017
Handled high volume incoming calls, addressing billing concerns and effectively resolving customer issues, complaints, and inquiries.
Customer Service Representative
TTEC
May 2016 – Jun 2016
Managed high volume incoming calls, assisting customers with their subscription concerns effectively.
General Transcriptionist
Eastwest BPO INC
Sep 2013 – May 2014
Listened carefully to audio files and converted them into accurate written text, proofreading transcripts for accuracy, proper grammar, spelling, and punctuation.
Bachelor of Science in Information Technology
Pampanga State University
2010 – 2015
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