I am a customer support professional with over 6 years of experience providing chat, email, and account support for U.S.-based clients in financial services and tech industries. I excel at resolving complex customer concerns, preventing churn, and maintaining high satisfaction scores in high-volume, remote environments.
12
Skills
$8
Per Hour
Senior
Experience
1mo
On Platform
I am a customer support professional with over 6 years of experience providing chat, email, and account support for U.S.-based clients in financial services and tech industries. I excel at resolving complex customer concerns, preventing churn, and maintaining high satisfaction scores in high-volume, remote environments.
Location
Philippines
Experience
Senior
Rate
$8/hr
Status
Available for Work
Member since
May 23, 2026
US Customer Service Professional
American Express
Nov 2022 – Apr 2026
Delivered real-time chat support to U.S. card members and high-value clients, resolving billing disputes, account inquiries, and service concerns with a focus on first-contact resolution.
Email & Chat Support Representative
Ibex Global Philippines – Lyft Account
Nov 2019 – Oct 2022
Provided multi-channel support for ride-sharing customers and drivers, resolving trip disputes, refund requests, and account access issues.
Assistant Sales Manager
Federal Land Inc.
Aug 2019 – Nov 2019
Supported client acquisition and relationship management for real estate transactions.
Multiple Roles
Various Employers
2005 – 2019
Built foundational skills in client relationship management, sales coordination, and customer communication.
Bachelor of Arts in Political Science
University of Santo Tomas–Legazpi
2001
Work Whale
Browse hundreds of skilled Filipino remote workers.