I am a customer support professional with over 6 years of experience providing chat, email, and account support for U.S.-based clients in financial services and tech industries. I excel at resolving complex customer concerns, preventing churn, and maintaining high satisfaction scores in high-volume, remote environments.
12
Skills
$8
Per Hour
Senior
Experience
3mo
On Platform
I am a customer support professional with over 6 years of experience providing chat, email, and account support for U.S.-based clients in financial services and tech industries. I excel at resolving complex customer concerns, preventing churn, and maintaining high satisfaction scores in high-volume, remote environments.
Location
Philippines
Experience
Senior
Rate
$8/hr
Status
Available for Work
Member since
May 23, 2026
US Customer Service Professional
American Express
Nov 2022 – Apr 2026
Delivered real-time chat support to U.S. card members and high-value clients, resolving billing disputes, account inquiries, and service concerns with a focus on first-contact resolution.
Email & Chat Support Representative
Ibex Global Philippines – Lyft Account
Nov 2019 – Oct 2022
Provided multi-channel support for ride-sharing customers and drivers, resolving trip disputes, refund requests, and account access issues.
Assistant Sales Manager
Federal Land Inc.
Aug 2019 – Nov 2019
Supported client acquisition and relationship management for real estate transactions.
Multiple Roles
Various Employers
2005 – 2019
Built foundational skills in client relationship management, sales coordination, and customer communication.
Bachelor of Arts in Political Science
University of Santo Tomas–Legazpi
2001
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