I am a results-driven Operations Team Leader and Project Coach with over 10 years of experience in BPO, sales, and virtual assistance. I have a proven track record in team leadership, performance coaching, and client satisfaction, with strong expertise in handling high-performing teams for major telecom and B2B accounts.
18
Skills
$6
Per Hour
Lead / Principal
Experience
1mo
On Platform
I am a results-driven Operations Team Leader and Project Coach with over 10 years of experience in BPO, sales, and virtual assistance. I have a proven track record in team leadership, performance coaching, and client satisfaction, with strong expertise in handling high-performing teams for major telecom and B2B accounts.
Location
Quezon City, Philippines
Experience
Lead / Principal
Rate
$6/hr
Status
Available for Work
Member since
May 21, 2026
Project Coach (Team Leader)
AFNI
2019 – Present
Lead and coach sales teams to consistently exceed performance targets, monitor KPIs, conduct performance reviews, and drive continuous improvement.
Virtual Assistant (Appointment Setter / Real Estate)
The AlphaHub
2019 – 2020
Handled outbound appointment setting for real estate clients, managed CRM updates, lead qualification, and client engagement.
Customer Service Representative / Team Manager
Alorica Philippines
2017 – 2019
Managed daily operations and performance of assigned team, improved CSAT and productivity through coaching and process optimization.
Customer Service Representative / Team Manager
Ibex Global
2015 – 2017
Led frontline teams handling telecom support and customer retention, implemented action plans to improve quality scores and attendance.
Customer Care Representative / Team Leader
Hinduja Global Solutions
2014 – 2019
Promoted to Team Leader, led data analysis, root cause analysis, performance improvement plans and conducted coaching sessions.
Bachelor of Science in Information Technology
University of Perpetual Help – System Dalta
2006 – 2009
Performance Coaching Course (PCC)
Speak Up to Step Up
Excel 101
7 Basic Quality Tools
Leadership Image Training
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