Strategic operations and client success leader with 20+ years of experience partnering with executives to translate vision into execution across BPOs, startups, and multinational organizations. Proven track record in building and scaling efficient systems, aligning cross-functional teams, and strengthening client partnerships to drive retention, performance, and growth. Combines operational rigor, customer-centric thinking, and data-driven decision-making to deliver measurable outcomes—while ensuring leadership priorities are executed with clarity, speed, and precision.
19
Skills
$12
Per Hour
Lead / Principal
Experience
1mo
On Platform
Strategic operations and client success leader with 20+ years of experience partnering with executives to translate vision into execution across BPOs, startups, and multinational organizations. Proven track record in building and scaling efficient systems, aligning cross-functional teams, and strengthening client partnerships to drive retention, performance, and growth. Combines operational rigor, customer-centric thinking, and data-driven decision-making to deliver measurable outcomes—while ensuring leadership priorities are executed with clarity, speed, and precision.
Location
Philippines
Experience
Lead / Principal
Rate
$12/hr
Status
Available for Work
Member since
May 24, 2026
Digital Operations Support Officer
Earthbanc
March 2025 – March 2026
Streamlined digital workflows and QA processes, analyzed performance metrics and strengthened compliance.
Operations Support Officer
FSS
December 2023 – December 2025
Optimized operations, strengthened QA and compliance, and supported cross-functional initiatives.
Social Media, Client Success & Project Manager / Executive Assistant to CEO / Founder
mmc
August 2023 – December 2025
Led client success and content operations, identified risks and opportunities, and strengthened client relationships.
Digital Marketing, Client Success & Project Manager / Executive Assistant to CEO / Founder
Labrador Lending, LLC
July 2022 – November 2023
Drove digital growth and managed client success and content operations.
Digital Marketing, Client Success & Project Manager / Executive Assistant to CEO / Founder
NetMedia
August 2022 – February 2023
Expanded digital reach, managed client success and delivery operations.
Social Media & Client Success Manager
ICUC Social
April 2021 – October 2021
Managed client success and content operations, translated customer insights into strategies.
Operations, Quality & CX Experience Officer
SPAVI
April 2016 – July 2022
Led operations and quality initiatives, built high-performing teams, improved service standards.
Operations & CX Manager
TSA
May 2015 – February 2016
Improved client engagement, led client success and experience efforts.
Sales and Quality Coach
TSA
September 2014 – May 2015
Implemented structured coaching frameworks and optimized processes.
Operations & CX Manager
Wells Fargo Philippines, LLC
July 2012 – August 2014
Delivered consistent KPI achievement, strengthened client partnerships.
Operations & Business Development Lead
Rabbi Vinirosa School
October 2010 – May 2012
Streamlined processes, elevated customer experience, supported business growth.
Quality Assurance, Client Success & Operations Supervisor
Teleperformance, Inc
June 2007 – September 2010
Improved service quality and compliance, implemented continuous improvement initiatives.
Client Account Executive
Sykes Asia
June 2005 – May 2007
Managed financial accounts, ensured compliance and client satisfaction.
Bachelor of Science in Business Administration
Emilio Aguinaldo College
Major in Operations Management
Certified Six Sigma White Belt
Six Sigma PH
2023
Fundamentals of Digital Marketing
Google Garage
2023
Facebook Consultancy
Negosyo University
2019
Train the Trainer Workshop
SPAVI
2017
LEAN Training
Wells Fargo Philippines
2012
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