Naya Rashid

Managed CRM pipelines and conducted high-volume outbound calls for lead generation, created marketing content, emails, and video materials to support campaigns, collaborated with teams to improve brand visibility and engagement.

Monitored real-time operations and coordinated communication between drivers, clients, and management, maintained accurate dispatch logs and reports for operational tracking, ensured compliance with company protocols and service standards.

Trained and coached agents, monitored calls, and ensured quality standards, collaborated with management to improve campaign performance.

Directed daily operations, client onboarding, and credit evaluation processes, led cross-functional teams and improved workflow efficiency and client experience.

Oversaw property operations, including maintenance coordination, guest support, and booking management, handled escalations, payment issues, and client concerns to maintain service quality.

Managed multiple short-term campaigns across customer service, sales, and administrative support, handled inbound and outbound calls, lead generation, appointment setting, and CRM management, provided calendar management, scheduling, and administrative support to clients.