I am a Customer Service and Sales Professional with over 9 years of experience in delivering high-quality support and driving customer satisfaction. I specialize in live chat and SMS support, managing multiple conversations efficiently while maintaining accuracy and professionalism. I have proven ability to communicate clearly, resolve issues effectively, and support business growth in fast-paced environments.
20
Skills
$10
Per Hour
Lead / Principal
Experience
1mo
On Platform
I am a Customer Service and Sales Professional with over 9 years of experience in delivering high-quality support and driving customer satisfaction. I specialize in live chat and SMS support, managing multiple conversations efficiently while maintaining accuracy and professionalism. I have proven ability to communicate clearly, resolve issues effectively, and support business growth in fast-paced environments.
Location
Philippines
Experience
Lead / Principal
Rate
$10/hr
Status
Available for Work
Member since
May 29, 2026
Telehealth Support Specialist
Optimal Health Network
March 2025 – April 2026
Conducted 250 – 300 outbound calls daily to Medicaid patients, screened and qualified patients for telehealth consultations, maintained high accuracy in documentation, coordinated call transfers, and demonstrated professionalism in high-volume telehealth support.
Cold Caller / Appointment Setter
Wealth Legacy Group
May 2024 – January 2025
Contacted and followed up on assigned leads daily, managed multiple campaigns, scheduled and confirmed appointments, and maintained a high conversion rate.
SMM/Team Leader / Chat Moderator
Blossoms Agency
January 2023 – February 2025
Managed customer conversations as a Chat Moderator, scheduled social media content, generated sales performance reports, and developed SOPs to streamline workflows.
Customer Service Representative / Chat Support Agent / Subject Matter Expert
Concentrix
April 2017 – June 2023
Delivered customer service via inbound calls, transitioned to live chat support, and acted as a Subject Matter Expert supporting frontline agents.
Customer Service Representative
Transcom Worldwide (Bacolod)
May 2016 – April 2017
Handled inbound calls, assisted customers with inquiries and concerns, and managed call flow while ensuring customer satisfaction.
Bachelor of Science in Information Technology
Cedar College Inc
2022
Secondary School
Luca National High School
2001 – 2005
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