I am a dedicated and results-driven customer service and sales leader with over 10 years of experience in high-volume BPO and freelance environments. I've consistently improved sales conversion, led teams to exceed KPIs, and delivered excellent customer experiences. I recently transitioned to freelance work as an appointment setter and am seeking remote opportunities in sales, appointment setting, or client relations.
8
Skills
$8
Per Hour
Lead / Principal
Experience
1mo
On Platform
I am a dedicated and results-driven customer service and sales leader with over 10 years of experience in high-volume BPO and freelance environments. I've consistently improved sales conversion, led teams to exceed KPIs, and delivered excellent customer experiences. I recently transitioned to freelance work as an appointment setter and am seeking remote opportunities in sales, appointment setting, or client relations.
Location
Manila, Philippines
Experience
Lead / Principal
Rate
$8/hr
Status
Available for Work
Member since
Jun 2, 2026
Freelance Appointment Setter
Remote
Sept 2024 – April 2026
Set and managed appointments for a U.S.-based health insurance client. Handled outbound calls, lead qualification, and CRM updating. Maintained high conversion and follow-up rate, ensuring client satisfaction.
Senior Process Executive
Cognizant Philippines
April 2024 – Sept 2024
Handled transaction processing and ensured accuracy and compliance. Collaborated cross-functionally to meet team goals and SLA metrics.
Lead Associate – Sales
WNS Global Services/Remote
Oct 2022 – Jan 2024
Developed sales strategies and generated leads for business growth. Maintained strong client relationships and managed key accounts.
Team Leader
24/7 Intouch
Sept 2021 – Sept 2022
Led a high-performing team, improved productivity through coaching and performance tracking. Coordinated with upper management to align goals and resolve challenges.
Team Leader / Sales Shepherd / SME
VXI Global Holdings B.V.
April 2015 – August 2021
Managed and coached a team of 15+ agents to meet service and sales KPIs. Oversaw daily operations, team performance, and escalations.
Bachelor of Science in Information Technology
Institute of Creative Computer Technology
2015
Bachelor of Science in Nursing
De Los Santos - STI / Far Eastern University
2007
Achievements include Top 3 Team Leader – Feb 2021 (VXI), Q1 Top Sales Team – 2021 (VXI), Agent Level 3 – Technical Support – 2018, Agent Level 2 – Technical Support – 2017.
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