I am an experienced Customer Relations Manager with over 10 years in customer service, collections, and operations. I have honed skills in managing Australian accounts, client communication, and administrative support. I am reliable, organized, and ready to support businesses remotely as a Virtual Assistant.
9
Skills
$5
Per Hour
Senior
Experience
1mo
On Platform
I am an experienced Customer Relations Manager with over 10 years in customer service, collections, and operations. I have honed skills in managing Australian accounts, client communication, and administrative support. I am reliable, organized, and ready to support businesses remotely as a Virtual Assistant.
Location
Manila, Philippines
Experience
Senior
Rate
$5/hr
Status
Open to Offers
Member since
May 22, 2026
Customer Relations Associate
Credit Corp Inc.
2017 – Present
Managed high-volume overdue accounts (90+ days). Negotiated payment arrangements and resolved disputes. Maintained CRM records and documentation. Supported team performance and targets. Ensured compliance with policies.
Customer Service Representative – Optus (AU Account)
24/7 Customer Philippines
2015 – 2017
Assisted Australian customers via calls, sms and emails. Handled billing, payments, and service activation. Maintained strong customer satisfaction.
Customer Care Representative – AT&T
Teleperformance
2013 – 2014
Resolved billing and technical concerns. Delivered efficient customer support.
Operations Head
ADASAP Trading Corporation
2010 – 2013
Managed daily operations and staff. Improved workflow and reporting systems.
Hotel and Restaurant Services
TESDA
2010 – 2010
BS Architecture in Undergraduate
Far Eastern University
2000 – 2003
Earlier roles include Supervisor at Ivy Enterprises, Account Executive at Wealthnet Commercial, and Encoder at White Diamond Commercial.
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