Results-driven Customer Success and Support Professional with 5+ years of experience in fintech, e-commerce, travel services, and digital marketing support. Proven track record in team leadership, KPI management, customer retention, and issue resolution. Experienced in virtual assistance, graphic design, and campaign management, supporting business growth through social media management, lead generation, and marketing execution. Highly adaptable, detail-oriented, and performance-focused.
7
Skills
$8
Per Hour
Senior
Experience
1mo
On Platform
Results-driven Customer Success and Support Professional with 5+ years of experience in fintech, e-commerce, travel services, and digital marketing support. Proven track record in team leadership, KPI management, customer retention, and issue resolution. Experienced in virtual assistance, graphic design, and campaign management, supporting business growth through social media management, lead generation, and marketing execution. Highly adaptable, detail-oriented, and performance-focused.
Location
Cavite Philippines
Experience
Senior
Rate
$8/hr
Status
Available for Work
Member since
May 27, 2026
●Freelance Virtual Assistant / Graphic Designer / Campaign Manager Remote
CloserFuel
November 2025 – March 2026
-Design branded social media graphics, marketing materials, and promotional content using Canva. -Manage social media accounts including content scheduling, engagement tracking, and analytics monitoring. -Provide administrative support including calendar management, email handling, data entry, and CRM updates. -Assist in campaign creation and execution to generate leads and increase brand awareness. -Conduct market research and competitor analysis to improve marketing strategies. -Support client outreach and lead generation initiatives. Collaborate directly with clients to align branding, messaging, and business goals.
Customer Support / Resolution Agent
Royal Caribbean Group (Hybrid)
June 2022 – March 2026
-Provide inbound phone support for cruise bookings, casino offers, and onboard services. -Resolve complex guest concerns as a Co-Resolution Agent, handling escalations beyond standard scope. -Assist guests with vacation planning, upgrades, and service recovery solutions. -Mentor and guide agents on product knowledge, quality standards, and resolution procedures. -Cross-trained across multiple roles including Blended Agent, Club Royale Agent, Inbound Sales, and Resolution Specialist. -Consistently meet performance metrics for quality, efficiency, and customer satisfaction.
Team Lead (Revolut – Fintech Account)
Teletech
Aug 2021 – June 2022
● Led a team supporting a global digital banking platform. ● Monitored KPIs, performance metrics, and team productivity daily. ● Conducted coaching sessions and performance reviews to improve results. ● Resolved team concerns and strengthened engagement and morale. ● Drove consistent improvement in team performance and service quality.
Chat Support / Subject Matter Expert (SME)
Teletech
May 2019 – Aug 2021
● Provided chat support for banking transactions, app issues, and account security. ● Selected as SME within 3 months due to strong performance. ● Trained and onboarded new hires for production readiness. ● Conducted quality audits to ensure compliance and service standards.
Customer Support Representative (DoorDash)
Teletech
Aug 2018 – May 2019
● Managed chat, email, and phone support for customer inquiries. ● Resolved issues efficiently while maintaining high customer satisfaction. ● Consistently met KPIs for quality, response time, and accuracy.
Admission Attendant
Enchanted Kingdom
Nov 2017 – June 2018
● Managed admissions and guest flow during high-volume operations. ● Provided accurate information and ensured policy compliance. ● Maintained a professional and customer-friendly environment.
Bachelor of Science in Hospitality Tourism Management in Tourism
University of Perpetual Help System – Biñan
Work Whale
Browse hundreds of skilled Filipino remote workers.