I am a Customer Service, Technical Support, and Billing Representative with over 12 years of experience in the web hosting industry. I excel at resolving billing disputes, handling technical issues, and managing escalations across multiple communication channels. My focus is on delivering high customer satisfaction through clear communication and attention to detail.
17
Skills
$6
Per Hour
Lead / Principal
Experience
1mo
On Platform
I am a Customer Service, Technical Support, and Billing Representative with over 12 years of experience in the web hosting industry. I excel at resolving billing disputes, handling technical issues, and managing escalations across multiple communication channels. My focus is on delivering high customer satisfaction through clear communication and attention to detail.
Location
Cebu City, Philippines
Experience
Lead / Principal
Rate
$6/hr
Status
Available for Work
Member since
May 24, 2026
Customer Service | Technical Support | Billing Representative
IONOS (formerly 1&1 Internet)
November 2007 – May 2020
Delivered multi-channel customer support for 12+ years in a web hosting environment. Resolved billing concerns, managed customer queues, and handled technical issues alongside internal teams. Retained clients by providing empathetic and solution-focused support.
Bachelor of Science in Information Technology
University of San Jose-Recoletos
Available to work flexible to client scheduling needs. 12+ years of remote-ready experience with strong self-management and independent work ethic.
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