I am a strategic and results-oriented professional with over 7 years of experience in customer service, sales, team leadership, and operations. I have proven success in supervising teams, training staff, managing schedules, and streamlining workflows. I am committed to organizational growth through proactive leadership and continuous development.
10
Skills
$15
Per Hour
Senior
Experience
1mo
On Platform
I am a strategic and results-oriented professional with over 7 years of experience in customer service, sales, team leadership, and operations. I have proven success in supervising teams, training staff, managing schedules, and streamlining workflows. I am committed to organizational growth through proactive leadership and continuous development.
Location
Bacolod City
Experience
Senior
Rate
$15/hr
Status
Available for Work
Member since
Oct 1, 2026
Data Entry & Client Liaison Specialist
BruntWork
Feb 2026 – Aug 2026
Managed full-cycle client intake by capturing critical financial data, verifying tax documents, and organizing digital files securely in compliance with strict data privacy standards. Maintained regular communication with a high-volume portfolio of clients, resolving account inquiries promptly and acting as a trusted liaison between clients and tax consultants.
Supervisor
HealthyBOS Bacolod
Aug 2023 – Dec 2025
Led daily healthcare administrative operations, overseeing back-office teams handling insurance verifications, document management, and patient/physician communications. Managed shift scheduling, workflow distribution, and service quality compliance across healthcare support accounts.
Senior Supervisor
Focus Direct Inc.
Jul 2022 – Mar 2023
Supervised 2 teams consisting of 30 agents, 1 OJT-QA, 2 OJT-TLs, 2 OJT-SMEs. Spearheaded daily operations, managed 2 pioneer departments consisting of a total of 100 agents and campaign performance across multiple teams, ensuring strict adherence to client KPIs and service level agreements (SLAs).
CSR, SME/FS, OIC-TL
iQor Bacolod
Apr 2021 – Jun 2022
Stepped in as Officer-in-Charge (OIC) Team Lead, successfully supervising agent workflows, attendance, and day-to-day queue management. Resolved high-tier customer escalations, maintaining high CSAT/NPS scores while enforcing accurate case documentation and compliance. Improved NPS scores by 12%.
Trainer / Senior Team Lead
KnighWatch Call Center
Sep 2019 – Mar 2021
Orchestrated end-to-end onboarding and training programs for new hires, accelerating time-to-proficiency and boosting initial pass rates. Managed CRM systems and automated dialer operations, analyzing call metrics and data trends to deliver actionable performance reports to senior management.
Property Specialist
JSS Realty Corp.
May 2018 – May 2025
Managed full-lifecycle client contracts and property records, ensuring 100% data accuracy and strict compliance with real estate transaction guidelines. Coordinated property viewings, documentation, and closing processes to deliver seamless administrative and client service support.
Carlos Hilado Memorial State College – Talisay Campus
2019
Carlos Hilado Memorial State College – Alijis Campus
2016
Hinigaran National High School
2015
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