I am a detail-oriented and highly organized associate with a strong background in administrative support, customer service, and technical assistance. Proficient in streamlining workflows and resolving technical issues. I'm seeking to leverage my expertise in business support and client relations to contribute to a dynamic and growing organization.
8
Skills
—
Per Hour
Senior
Experience
1mo
On Platform
I am a detail-oriented and highly organized associate with a strong background in administrative support, customer service, and technical assistance. Proficient in streamlining workflows and resolving technical issues. I'm seeking to leverage my expertise in business support and client relations to contribute to a dynamic and growing organization.
Location
Cebu City, Philippines
Experience
Senior
Status
Available for Work
Member since
May 30, 2026
HR Assistant / HRIS Administrator / Time coordinator
Foundever Philippines Corporation
October 2018 – May 2026
Maintained accurate personnel files, updated HR databases, and ensured compliance with data privacy regulations. Assisted with payroll processing, benefits enrollment, and employee queries about compensation or insurance. Assisted with audits, prepared HR reports, and ensured adherence to labor laws and company policies.
Technical Support Representative
Sykes Asia Inc.
November 2017 – October 2018
Resolved technical issues such as login errors, connectivity problems, or malfunctioning devices during campaign activities.
Customer Service Representative
Teleperformance Philippines
September 2016 – June 2017
Handled concerns, complaints, or logistical problems promptly to maintain trust and satisfaction. Recorded patient interactions, updated databases, and ensured compliance with privacy regulations like HIPAA.
Customer Service Representative
Qualfon Philippines Inc.
April 2015 – June 2016
Delivered exceptional customer service by addressing inquiries and resolving issues efficiently. Achieved an 85% first-call resolution (FCR) rate, minimizing escalations and improving customer retention.
Production Crew
Golden Arches Development Inc. (McDonald’s E-mall Cebu)
April 2014 – March 2015
Prepared menu items according to company standards, refilled condiments and drink stations, and ensured food safety and hygiene through proper handling and storage.
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