Mark Aries Tan

I am a dedicated and detail-oriented professional with 15 years of experience in the call center industry, currently working full-time as a Training Supervisor in an American tech insurance company. In addition, I have 2 years of experience working as a Virtual Assistant supporting short-term rental operations and customer service tasks. My background has helped me develop strong communication, leadership, training, customer service, and operations management skills. As a VA, I have experience handling guest communication, coordinating tasks, following SOPs and checklists, and ensuring smooth daily operations. I am proactive, organized, calm under pressure, and able to take ownership of tasks while continuously looking for ways to improve systems and processes. I am also eager to continue learning and grow with a business long-term.