I am a results-driven Intake Specialist and Customer Service Professional with over 6 years of experience in client intake, sales, and customer support. I am recognized for my top performance, empathetic communication, and accurate documentation across legal, financial, and telecommunications industries.
9
Skills
$5
Per Hour
Senior
Experience
1mo
On Platform
I am a results-driven Intake Specialist and Customer Service Professional with over 6 years of experience in client intake, sales, and customer support. I am recognized for my top performance, empathetic communication, and accurate documentation across legal, financial, and telecommunications industries.
Location
Philippines
Experience
Senior
Rate
$5/hr
Status
Available for Work
Member since
May 23, 2026
Intake Specialist
Zenith Collective Inc.
Jan 2024 – May 2026
Conducted empathetic intake interviews and produced accurate case summaries, improving initial triage efficiency by streamlining data capture. Verified eligibility criteria and coordinated consultations across multiple time zones, reducing scheduling conflict. Supported attorneys with facility research and client documentation, enhancing case preparation timelines.
Measuring Technician (Roofing)
Microsourcing
Jun 2023 – Dec 2023
Delivered precise measurements and technical assessments for roofing projects, contributing to project bidding accuracy and material estimations. Maintained meticulous records of measurements to support QA and client communications.
Sales Advisor I (Telecommunications)
Concentrix
Oct 2022 – Jun 2023
Closed sales through persuasive communication and provided after-sales support, contributing to quarterly revenue targets. Resolved product and service inquiries, improving customer satisfaction and reducing churn.
Customer Service Representative (E-Commerce/Retail)
Metric Call Services
Jul 2021 – Jul 2022
Delivered empathetic customer support across multiple channels, maintaining high satisfaction scores. Managed delicate inquiries with poise, turning potential escalations into positive outcomes.
Sales Representative
BMJ Data Processing
Jan 2019 – Jun 2021
Promoted cryptocurrency trading services and guided clients through onboarding, enhancing onboarding conversion rates. Maintained regulatory and compliance documentation for client accounts.
Operations Team Leader, Invoice Billing
Europac Domestic Consolidator Inc.
Mar 2013 – Dec 2018
Generated revenue by actively selling cargo space to freight forwarders, businesses, and individual shippers. Provided accurate quotations based on weight, volume, commodity type, and urgency; supported pricing strategy improvements. Built and maintained strong relationships with logistics partners to secure repeat business.
Bachelor of Science in Mechanical Engineering
Cebu State College of Science and Technology
Bartending NC II / Food & Beverages NC II
Global Power Skills Development Center Inc
in Electronics
Consolacion National High School
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