I am a results-driven Customer Service Leader with over 10 years of experience directing high-performing teams and managing omnichannel operations. I specialize in Telco, E-commerce, and Property Maintenance, with expertise in resolving high-tier escalations and optimizing support workflows to consistently exceed client KPI targets.
20
Skills
$6
Per Hour
Lead / Principal
Experience
1mo
On Platform
I am a results-driven Customer Service Leader with over 10 years of experience directing high-performing teams and managing omnichannel operations. I specialize in Telco, E-commerce, and Property Maintenance, with expertise in resolving high-tier escalations and optimizing support workflows to consistently exceed client KPI targets.
Location
Taguig City, Philippines
Experience
Lead / Principal
Rate
$6/hr
Status
Available for Work
Member since
Jun 1, 2026
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Spearheaded financial dispute resolutions by submitting evidence-backed complaints to the AFCA and negotiated settlements with financial institutions.
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Facilitated communication between insurance adjusters and clients, and managed documentation for restoration accounts.
Customer Service Team Leader
Probe Group PH
Sep 2019 – Mar 2022
Supervised and mentored a team of remote and hybrid customer support agents, reviewing metrics and coaching to meet stringent SLAs.
Customer Service Team Leader
Valor Global
Oct 2014 – May 2018
Led an account division, driving retention and productivity through quality assurance and employee engagement programs.
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Ace Global
Sept 2012 – Oct 2014
Managed operational performance for customer service specialists, handling premium escalations and collaborating on technical platform improvements.
Collections & Front-Line Support
Ace Global
Aug 2011 – Sept 2012
Handled inbound customer requests and provided tier-1 technical troubleshooting for mobile services.
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