I am passionate about delivering exceptional customer experiences by providing friendly and supportive assistance. My focus is on resolving complaints efficiently, leading and coaching teams, and managing high call volumes with accuracy and empathy.
18
Skills
—
Per Hour
Lead / Principal
Experience
1mo
On Platform
I am passionate about delivering exceptional customer experiences by providing friendly and supportive assistance. My focus is on resolving complaints efficiently, leading and coaching teams, and managing high call volumes with accuracy and empathy.
Location
Morong, Rizal, 1960
Experience
Lead / Principal
Status
Available for Work
Member since
May 22, 2026
Customer Service Team Leader
CSPRoz Inc
May 2017 – October 2025
Focused on driving service quality through team supervision and hands-on support. Resolved escalations and analyzed service metrics to improve customer satisfaction and operational efficiency.
Resolution Specialist Supervisor
Ammex I-Support
May 2016 – May 2017
Specialized in tech support for mobile devices. Led, trained, and motivated teams while handling difficult escalations and ensuring customer satisfaction.
Customer Support Specialist - ADORAMA CAMERA INC.
Motif Limited Inc.
September 2014 – January 2016
Handled customer service and tech support for electronics and film equipment, ensuring satisfaction and improving service quality.
CSR - MACY'S and Bloomingdale's
Convergys Philippines Service Corporation
August 2013 – December 2013
Provided customer service including order handling and issue resolution for Macy's and Bloomingdale's.
Customer Service Representative - AMAZON
NCO Philippines
November 2012 – April 2013
Managed customer inquiries, orders, and technical issues for Amazon with a focus on satisfaction and loyalty.
Outbound Call Center Representative
INTERFACE TECHNO-PHIL, INC.
March 2011 – August 2011
Reached out to diabetic patients to provide support and ensured smooth delivery of their orders.
Bachelor of Science in Accountancy
Philippine School of Business Administration
1994 – 1996
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