I am a customer-focused and highly experienced professional with a strong background in customer service, office administration, logistics, and sales support. With over 20 years of experience across the UAE, Philippines, and international BPO companies, I excel in fast-paced environments, resolving issues efficiently, and contributing to team success.
10
Skills
—
Per Hour
Lead / Principal
Experience
1mo
On Platform
I am a customer-focused and highly experienced professional with a strong background in customer service, office administration, logistics, and sales support. With over 20 years of experience across the UAE, Philippines, and international BPO companies, I excel in fast-paced environments, resolving issues efficiently, and contributing to team success.
Location
Philippines
Experience
Lead / Principal
Status
Available for Work
Member since
May 28, 2026
Support Ambassador (Airbnb)
TDCX
Mar 2022 – Feb 2023
Delivered high-quality support via phone, email, and chat. Resolved customer complaints and escalated when necessary. Provided efficient, friendly service to Airbnb users globally. Ensured customer satisfaction and accurate case documentation.
Customer Care Professional (AMEX/Anthem ACA)
Concentrix
Jan 2020 – Sep 2021
Assisted customers with account and service inquiries. Maintained confidentiality of sensitive data. Resolved service problems and escalated issues. Contributed to team performance and efficiency.
Telesales Associate
Dyninno
Nov 2017 – Mar 2019
Provided travel quotes, converted leads to bookings. Used GDS (Apollo) to manage reservations. Met and exceeded sales targets. Handled customer payments and ticket issuance.
Reservation Specialist (Delta Airlines)
WIPRO
Mar 2016 – Sep 2017
Handled flight bookings, rebooking, and inquiries. Provided resolution for customer concerns. Supported Delta’s customers globally with professionalism.
Admin/HR Executive
Bilal & Mohd Ballout Foodstuff LLC
Sep 2014 – Sep 2015
Managed administrative tasks and employee travel. Handled incoming communications and appointments. Assisted HR with employee coordination and records.
Executive Assistant/Office Administrator
Promat BD Middle East
May 2007 – Jun 2013
Supported the Managing Director with executive tasks. Handled scheduling, correspondence, and event coordination. Managed petty cash and created reports, presentations. Oversaw HR and administrative support functions.
Sales Administrator
Camtech Manufacturing, Dubai
Nov 2006 – Apr 2007
Prepared quotations and processed customer orders. Coordinated shipping and logistics for project sites. Negotiated freight charges and managed delivery timelines.
Planning & Logistics Officer
H3 Technology GmbH / H3 Technology Phils., Inc.
Nov 1999 – Nov 2003
Trained in Germany on logistics and planning. Managed warehousing, inventory, and shipment planning. Coordinated with international clients and suppliers.
Inventory Analyst
TMX Inc., Philippines
Jul 1999 – Apr 2004
Conducted inventory variance and margin analysis. Ensured accuracy in inventory reporting. Audited vendor pricing and maintained cost data.
Production Planner
TMX Phils., Inc.
May 1990 – Aug 1999
Created sales orders and production plans. Coordinated with manufacturing and logistics. Improved efficiency and reduced excess inventory.
Bachelor of Science in Computer
University of San Jose Recoletos, Cebu City, Philippines
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