I am a detail-oriented Virtual Assistant and Administrative Support Specialist with over 5 years of experience in customer service, operations, billing, and executive support. I am skilled in managing high-volume communication, maintaining accurate records, and improving workflows. I have a proven ability to support teams remotely with efficiency, accuracy, and minimal supervision.
11
Skills
$8
Per Hour
Senior
Experience
1mo
On Platform
I am a detail-oriented Virtual Assistant and Administrative Support Specialist with over 5 years of experience in customer service, operations, billing, and executive support. I am skilled in managing high-volume communication, maintaining accurate records, and improving workflows. I have a proven ability to support teams remotely with efficiency, accuracy, and minimal supervision.
Location
Rizal Ave Ext Basak San Nicolas Cebu City 6000
Experience
Senior
Rate
$8/hr
Status
Available for Work
Member since
Jun 5, 2026
Executive Assistant
Innovately / The Global Sourcing Group
Oct 2024 – Feb 2025
Managed email communications, scheduling, and daily admin tasks; handled billing, payment tracking, and follow-ups; maintained organized records and documentation; coordinated with clients and internal teams for issue resolution.
Business Operations Coordinator
Liverez / Methodical Group
Jan 2024 – May 2024
Processed billing and maintained accurate records; managed operational concerns and escalations; supported workflow improvements and documentation.
Quality Analyst
Foundever (Sykes)
Jul 2023 – Feb 2024
Conducted call audits and quality evaluations; identified trends and recommended process improvements; coached agents to improve customer satisfaction and performance; helped maintain internal knowledge base systems.
Financial Services Representative
Sykes
Aug 2020 – Jun 2023
Handled complex billing and payment concerns (US clients); managed high-volume account inquiries and support tickets; assisted in process improvement and documentation updates; mentored new hires and supported training initiatives.
Lead Generation Specialist
DCI IT Services
Jan 2019 – Mar 2020
Conducted outbound calls and lead qualification; verified client data and maintained accurate CRM records; coordinated with sales teams for lead conversion.
Customer Service Representative
Qualfon
Aug 2015 – Dec 2018
Provided technical and customer support via phone; met KPIs for resolution time and customer satisfaction; assisted in upselling and retention efforts.
Bachelor of Science in Business Administration
University of San Jose–Recoletos
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