Marcelina Balutas

Dedicated Customer Service Representative with experience handling customer inquiries, resolving concerns, and providing exceptional support through phone, email, and chat. Skilled in communication, problem-solving, and maintaining positive customer relationships. Able to manage multiple tasks efficiently while ensuring customer satisfaction and meeting company standards

Experienced Administrative Support professional providing efficient office and operational assistance. Skilled in data entry, email and calendar management, document preparation, record keeping, scheduling, reporting, and coordinating daily administrative tasks. Strong organizational skills, attention to detail, and the ability to manage multiple priorities while maintaining accuracy and professionalism.

Provided online chat support and managed client conversations in a fast-paced digital environment. Handled messaging, responded to inquiries promptly, and maintained professional communication while ensuring positive user engagement and customer satisfaction. Skilled in multitasking, attention to detail, and maintaining confidentiality.