I am an Operations Support Specialist with over 15 years of experience in compliance, process improvement, and cross-functional leadership across Australia, the U.S., and the Philippines. I am skilled in policy development, workflow optimization, onboarding, and project management, adept at balancing technical precision with people-centered leadership to align operations with organizational goals.
12
Skills
$9
Per Hour
Lead / Principal
Experience
1mo
On Platform
I am an Operations Support Specialist with over 15 years of experience in compliance, process improvement, and cross-functional leadership across Australia, the U.S., and the Philippines. I am skilled in policy development, workflow optimization, onboarding, and project management, adept at balancing technical precision with people-centered leadership to align operations with organizational goals.
Location
Philippines
Experience
Lead / Principal
Rate
$9/hr
Status
Available for Work
Member since
May 22, 2026
Operations Support
Northern Building & Property Services
July 2024 – Present
Develop and refine policies and procedures to align cross-departmental workflows. Ensure compliance with safety regulations and quality standards through SOPs and SWMS. Assist in preparation of tender documentation, capability statements, and project experience portfolios to support bids and client engagement.
Executive Assistant and Project Manager
My Water Filter
Oct 2023 – March 2024
Designed detailed project workplans for product launches, ensuring timely execution. Led cross-functional teams through full project lifecycle, from planning to delivery. Supported CEO with supplier negotiations and legal correspondence.
Operations Head
Pink Satispaction Spa and Wellness Hub
Aug 2013 – Oct 2023
Directed recruitment, training, and onboarding of staff, building a high-performing team. Created and implemented operational manuals, products, and service frameworks. Oversaw supply chain management and approved marketing content for campaigns.
Assistant Project Manager
Agilitec IT
Oct 2021 – Jan 2023
Facilitated client onboarding and project planning. Oversaw implementation, monitoring, and completion of IT projects. Introduced process improvements to enhance efficiency.
Sales Director
Dreamhouse Realty Philippines
Apr 2021 – May 2022
Managed and oversaw sales operations, recruitment, and training of agents. Coordinated property applications, financing programs, and marketing initiatives. Supported project inspections, installations, and client onboarding.
Project Assistant
Distributed Power LLC
Apr 2021 – Sept 2021
Onboarding and monitoring of customer's intake. Secure jurisdiction of building, zoning, electrical and interconnection application. Collaborate with the team on inspection and installation schedule.
Sales Manager
Megaworld Resort Estates Inc
Oct 2020 – Mar 2021
Manage and oversee sales operation of the unit. Recruitment, training and orientation of real estate agent. Social media and chat moderation.
Travel Consultant
MPC Travel and Tours
Jan 2015 – Mar 2020
Determining clients’ needs and suggesting suitable travel packages. Organizing travels from beginning to end, including tickets, accommodation, and transportation. Supplying travelers with pertinent information and useful travel/holiday materials.
Franchise Manager
Mineski Franchise Corp
Nov 2018 – July 2020
Acquire knowledge on the geographic profile of the area relevant to the business thrust of the company. Conduct in-depth interview and comprehensive background check of the franchise applicant. Manage franchise setup from contract signing, store construction, staff recruitment, operations training, and store turnover.
Warehouse and Logistics Manager
Mineski Franchise Corp
Feb 2018 – Oct 2018
Responsible in receiving, sorting and stocking of PC parts, peripherals and other company supplies. Implement planning, control and effective movement of inventory and related deployment.
Wholesalemart Manager
Suyen Corporation/BENCH
Mar 2005 – May 2017
Handle special and corporate account order fulfillment, complaints and find solutions to their issues. Build and manage client relationship, collect information and ensure that company offerings meet the individual needs of clients. Supervise the activities of workers engaged in receiving, sorting, shipment and reaching monthly sales target.
Assistant Export Manager
Suyen Corporation/BENCH
June 2003 – Feb 2005
Issue shipping instructions and provide routing information to ensure delivery location and arrival of goods are coordinated. Review invoices, work orders and consumption or demand forecasts to estimate peak delivery periods. Arrange necessary shipment and examine invoices and shipping manifests for conformity of tariff and custom's regulations.
Franchise and Export Assistant
Suyen Corporation/BENCH
July 1999 – May 2003
Receive franchise and wholesale application for local and international accounts. Administrative task such as faxing of correspondences, encoding of trademark payment record and filing of franchise agreement and customer's record. Answer phone calls and inquiries for the department.
AB in Mass Communication
Universidad De Manila
1995 – 1999
Artificial Intelligence for Communities Workshop
VJAL Institute
2025
Effective Field Management and Correspondence with Autodesk Construction Cloud
Autodesk Construction Cloud
2024
Virtual Assistant & Social Media Marketing
Virtual Assistant Training Philippines
2023
Fundamentals of Project Management
MST Connect
2022
Copywriting Course
Coursebelt
2021
The Fundamentals of Digital Marketing
Google Digital Garage
2020
Franchise Management Program
The Institute of Certified Franchise Executives, USA and the Philippine Franchise Association
2018
Outstanding Employee for the Year 2022 - Agilitec IT Supervisor of the Year Award 2016 - Suyen Corporation/BENCH Supervisor of the Year Award 2010 - Suyen Corporation/BENCH Supervisor of the Year Award 2006 - Suyen Corporation Employee of the Year Award 2002 - Suyen Corporation/BENCH
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