Ma Antonella Arboleda Villanueva

I’m an aspiring Virtual Assistant bringing 15 years of experience in ESL education, plus a strong background in BPO and recruitment operations. I spent 3 years in customer service with Sprint, Time Warner, and Comcast, where I mastered clear communication, problem-solving, and keeping customers happy under pressure. I then supported senior leadership as an Executive Admin Assistant to the Site Director at Convergys for a year — managing calendars, reports, and day-to-day operations. Most recently, I led sourcing and recruitment as Manager for a start-up BPO and an office-based ESL company, where I built teams, tracked hiring metrics, and ensured both business goals and candidate experience were met with care. Across all roles, I’m known for being organized, proactive, and people-driven. I’m comfortable with scheduling, inbox and data management, stakeholder communications, team coordination, and event or meeting support. I adapt easily to different cultures and time zones, having worked with US and Asian teams throughout my career. I’m now seeking a long-term VA role with an Australia-based company on the day shift, ready to bring my blend of structure, empathy, and admin expertise to help your team run smoothly and succeed.