I am a results-driven Virtual Assistant and Customer Service Representative with over 5 years of experience across telecommunications, hospitality, and IT. I am equipped with specialized training in HIPAA compliance, healthcare documentation, and logistics support. I have a proven track record in inbox management, CRM tools, and handling complex customer escalations in fast-paced remote environments.
10
Skills
$6
Per Hour
Senior
Experience
1mo
On Platform
I am a results-driven Virtual Assistant and Customer Service Representative with over 5 years of experience across telecommunications, hospitality, and IT. I am equipped with specialized training in HIPAA compliance, healthcare documentation, and logistics support. I have a proven track record in inbox management, CRM tools, and handling complex customer escalations in fast-paced remote environments.
Location
Cavite, Philippines
Experience
Senior
Rate
$6/hr
Status
Available for Work
Member since
Sep 4, 2026
Customer Service Representative
Okebet
February 2024 – July 2026
Handled real-time player support via live chat and email regarding account management, KYC verification, and game rules. Assisted with deposits, withdrawals, and payouts via GCash, Maya, and local bank transfers. Explained promotional terms, turnover requirements, and manually credited bonuses or rewards. Resolved player concerns, game troubleshooting issues, and escalated technical glitches to backend teams.
Reservations Sales / Customer Retention Specialist
SCReservationsPhils.Inc.(IHG)
October 2021 – October 2023
Managed global hospitality reservations and loyalty program accounts, applying negotiation skills to maximize revenue retention.
Freelance Virtual Assistant (Non-Voice)
Digital Agency
August 2019 – October 2021
Managed multi-channel administrative back-office setups and structured lead generation workflows.
High School Graduate
Imus National High School
2002 – 2006
Medical Virtual Assistance Course
VAs of the Future
2026 – 2026
Freight Virtual Assistance Course
Freight 101 Course
2026 – 2026
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