I am a driven employee with over 15 years of experience in customer service, skilled in remotely managing concerns that telecommunication and financial institution customers may have. I promote and provide feedback on organizational process improvements through evaluations and coaching submissions.
20
Skills
$6
Per Hour
Lead / Principal
Experience
3mo
On Platform
I am a driven employee with over 15 years of experience in customer service, skilled in remotely managing concerns that telecommunication and financial institution customers may have. I promote and provide feedback on organizational process improvements through evaluations and coaching submissions.
Location
Philippines
Experience
Lead / Principal
Rate
$6/hr
Status
Available for Work
Member since
May 25, 2026
Control Manager
JP Morgan Chase & Co.
Oct 2021 – Current
Executed QA testing, provided feedback, and partnered with teams to improve service delivery and ensure compliance.
ECC Quality Analyst
JP Morgan Chase & Co.
Dec 2019 – Oct 2021
Conducted quality evaluations and facilitated calibration sessions for effective process implementation.
Cross Function Specialist
JP Morgan Chase & Co.
Sep 2018 – Dec 2019
Support specialist for both Card and Retail Customer Service.
Retail Customer Service Specialist
JP Morgan Chase & Co.
Aug 2017 – Sep 2018
Provided customer service support for retail operations.
Customer Service
Convergys
Apr 2010 – Aug 2017
Managed customer service calls and chat. Assisted Level 1 agents in ensuring process compliance.
Customer Service Representative
Qualfon Philippines Inc.
Aug 2007 – Apr 2010
Focused on customer retention and technical support.
Nurse Reliever
Vicente Gullas Memorial Hospital
Jul 2015 – Oct 2016
Worked as a nurse reliever providing medical support.
Bachelor of Science in Nursing
Southwestern University
2003 – 2007
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