I am a Senior Technical Support Professional with over 5 years of experience in IT infrastructure and team leadership. I excel at managing escalations, mentoring technical teams, and delivering high-quality service in high-pressure environments. My experience includes handling complex technical issues and overseeing IT projects to ensure timely and effective delivery.
20
Skills
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Per Hour
Senior
Experience
1mo
On Platform
I am a Senior Technical Support Professional with over 5 years of experience in IT infrastructure and team leadership. I excel at managing escalations, mentoring technical teams, and delivering high-quality service in high-pressure environments. My experience includes handling complex technical issues and overseeing IT projects to ensure timely and effective delivery.
Location
Caloocan City, Philippines
Experience
Senior
Status
Available for Work
Member since
May 26, 2026
Junior Team Leader
Accent Micro Technologies Inc.
January 2024 – June 2025
Delegated technical tasks and monitored team progress to ensure consistent service quality and achievement of performance targets. Served as the primary escalation point for complex technical issues, providing hands-on troubleshooting and advanced technical solutions. Trained and mentored team members.
Senior Technical Support Specialist
Accent Micro Technologies Inc.
December 2022 – December 2023
Resolved hardware, application, and PC issues via phone, chat, and on-site support using ServiceNow. Managed outbound support for escalated tickets from L1/SD technicians to ensure rapid resolution of critical issues.
Technical Support Specialist L2 (Deployed in BPI)
Accent Micro Technologies Inc.
March 2020 – November 2022
Executed hardware troubleshooting, data backups, BAU software configuration, and OS deployment. Administered security software updates and basic GPO management.
Bachelor of Science in Computer Science
University of Caloocan City
2013 – 2017
Key involvement in BPI Hardware Refresh & Workstation Deployment and BPI New BAU Application & PC Deployment projects. Served as Officer-in-Charge for deployment cycles, ensuring SOP compliance and providing Tier 2 technical support.
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