I am a seasoned Customer Care Specialist with a strong background in using CRM systems like Zendesk and Salesforce. Over the years, I have maintained high customer satisfaction ratings and consistently ensured SLA compliance, contributing to improved customer retention.
7
Skills
$7
Per Hour
Senior
Experience
1mo
On Platform
I am a seasoned Customer Care Specialist with a strong background in using CRM systems like Zendesk and Salesforce. Over the years, I have maintained high customer satisfaction ratings and consistently ensured SLA compliance, contributing to improved customer retention.
Location
Philippines
Experience
Senior
Rate
$7/hr
Status
Available for Work
Member since
May 27, 2026
Customer Care Specialist
Take5 Carwash | Bruntwork Remote, PH
Aug 2025 – Mar 2026
Delivered customer support via email/ticketing system using Zendesk, processed refund requests, and ensured SLA compliance.
Customer Care Specialist
Whistle Express Carwash | Bruntwork Remote, PH
July 2024 – Aug 2025
Handled inquiries via phone, email, and chat, maintained customer satisfaction, and escalated issues for resolution.
Customer Care Specialist / Case Manager / Agent IT Coordinator
Energy Australia - Teletech Philippines
Jan 2019 – Mar 2023
Resolved billing and service issues, promoted products, and coordinated IT issue resolution for the QC site.
Account Associate
AT&T Blue – VXI Global Holdings B.V.
July 2024 – Aug 2025
Assisted with billing and service inquiries, upsold plans, and maintained high customer satisfaction.
Bachelor of Science in Computer Science
AMA Computer University Metro Manila
2002
Interests in Fashion Design, Arts and Crafts, and Music.
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