I am a skilled customer specialist with a focus on managing accounts and resolving customer issues. My experience spans multiple roles in customer service and technical support, where I have excelled in improving customer satisfaction and operational efficiency.
12
Skills
—
Per Hour
Lead / Principal
Experience
1mo
On Platform
I am a skilled customer specialist with a focus on managing accounts and resolving customer issues. My experience spans multiple roles in customer service and technical support, where I have excelled in improving customer satisfaction and operational efficiency.
Location
Cebu City, Philippines
Experience
Lead / Principal
Status
Available for Work
Member since
May 24, 2026
Cross Skill Customer Specialist II
JP Morgan Chase & Co
April 2020 – March 2026
Managed a portfolio of customer accounts and served as the primary point of contact. Handled inquiries and resolved customer issues to ensure satisfaction.
Network Operations Center Support
CTC BPO Inc
October 2012 – February 2020
Created documentation of network configurations and assisted with troubleshooting and problem resolution.
Technical Support Representative
SYKES Asia Inc
August 2011 – September 2011
Performed troubleshooting for internet connectivity issues and escalated cases needing technical dispatch.
Customer Support Representative
ePerformax
January 2010 – October 2010
Assisted buyers and sellers with order tracking, disputes, and communication regarding issues.
Logistics Staff
Teradyne Philippines LTD
August 2008 – November 2008
Created inventory of PCBs and assisted in logistics for order shipments.
Cashier
Gaisano Grand Group of Companies
May 2008 – July 2008
Processed customer payments and assisted with purchase order verifications.
in Business and Office Technology
MARY OUR HELP TECHNICAL INSTITUTE FOR WOMEN
2006 – 2008
Awards include Highest Customer Satisfaction rating since 2020 and Highest Release rate since 2020. Assisted with training new hires and improving core metrics.
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