I am an experienced healthcare insurance and customer relations professional with over 10 years in client support, insurance coordination, and administration. I have a proven record in handling international clients and managing patient-facing communications. I aim to transition into a Healthcare / Medical Virtual Assistant role to apply my skills in healthcare insurance support and administrative management.
23
Skills
$10
Per Hour
Senior
Experience
1mo
On Platform
I am an experienced healthcare insurance and customer relations professional with over 10 years in client support, insurance coordination, and administration. I have a proven record in handling international clients and managing patient-facing communications. I aim to transition into a Healthcare / Medical Virtual Assistant role to apply my skills in healthcare insurance support and administrative management.
Location
Philippines
Experience
Senior
Rate
$10/hr
Status
Available for Work
Member since
May 20, 2026
Insurance Advisor / Sales Consultant
Pacific Prime Middle East DMCC
June 2022 – August 2025
Assisted international clients with healthcare and insurance plans, managed client relationships, and coordinated with insurance providers.
Customer Relations Executive (CRM)
Pacific Prime Middle East DMCC
February 2020 – June 2022
Generated insurance quotations, coordinated with insurance companies, and managed calls related to medical insurance support.
Administrative Assistant
Pacific Prime Middle East DMCC
June 2018 – February 2020
Provided administrative and customer support for healthcare insurance operations.
Contact Center Supervisor / Trainer
Sitel Philippines
October 2015 – July 2017
Managed a team of customer service representatives, conducted training, and monitored team performance.
Escalations Specialist
Sitel Philippines
June 2015 – October 2015
Handled supervisor-level customer escalations and resolved complex service issues.
Customer Support & Reservations Specialist
Sitel Philippines
April 2015 – June 2015
Assisted customers with airline reservations and managed customer loyalty accounts.
Technical Support Representative
Sitel Philippines
September 2012 – April 2015
Diagnosed and resolved DSL order and service-related issues for AT&T clients.
Customer Support Representative
Sitel Philippines
November 2010 – January 2012
Managed debit card customer accounts and assisted with account-related concerns.
Bachelor of Science in Information Technology
Saint Louis College
2007 – 2010
Completed up to Third Year
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