I am a detail-oriented Executive Assistant and Workforce Management Specialist with over 5 years of experience supporting business operations, schedule coordination, stakeholder communication, and reporting in high-volume BPO environments. I excel in calendar management, workflow optimization, and delivering executive reporting to handle operational priorities for large teams.
20
Skills
—
Per Hour
Senior
Experience
1mo
On Platform
I am a detail-oriented Executive Assistant and Workforce Management Specialist with over 5 years of experience supporting business operations, schedule coordination, stakeholder communication, and reporting in high-volume BPO environments. I excel in calendar management, workflow optimization, and delivering executive reporting to handle operational priorities for large teams.
Location
Philippines
Experience
Senior
Status
Available for Work
Member since
May 27, 2026
Workforce Management - Scheduler
TDCX Malaysia
October 2024 – April 2026
Managed workforce scheduling and staffing allocation for 600+ headcount, ensuring weekly coverage aligned with client requirements and operational goals.
Workforce Management - Real Time Analyst
Cognizant Philippines
October 2023 – October 2024
Oversaw real-time queue management, staffing adjustments, and escalation handling for high-volume customer support operations.
Workforce Management - Real Time Analyst
Concentrix Philippines
December 2021 – October 2023
Monitored real-time operations and staffing performance to ensure service levels were consistently achieved across multiple support teams.
Customer Service Representative - Anthem BCBS
Concentrix Philippines
September 2020 – December 2021
Resolved customer inquiries across voice and chat channels, ensuring timely and accurate support for billing, claims, and account concerns.
Bachelor of Secondary Education in English
University of Cebu Pardo - Talisay
2016 – 2020
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