Kirsty Ellen Fabiona

Transaction Processing New Associate – Project Crystal Processing the customer’s request from email or first line care/customer service representative Chasing the customer or co-agent for the requirements needed to proceed the requests Communicating customer for confirmation of request via email only Collections Support Associate – Project Global Financial Services Monitoring and acknowledging the emails for incoming payment remittance, customer queries and response for payment status of due invoice/s Chasing the customer for pending payments for overdue invoice/s, posting instructions and credit utilization via outbound call and email as part of the collection’s effort Order to Cash Operations Associate – Project Swirl Checking all invoices were issued or blocked Uploading invoice for the accounts on portal in UK Create invoice for some EMEA regions where it is part of scope for Manila Cancellation of invoice for DACH region only Record to Report Operations Associate – Project Elysium Manual processing of Intercompany Billing of all Northern Europe, Southern Europe and selected America countries for automation errors and exception requests only. Updating Intercompany Billing Invoice Template and Intercompany Billing Report Template based on Master Data (MD) file provided by Madrid Team Uploading the posted transactions of random selected EMEA and America regions for previous month in SAP GRC for audit purposes Checking the billing postings of the recent requests if the amount is tally and correct the billing date as part of our daily quality assurance