I am an experienced Customer Service Representative with a background in handling inbound and outbound calls, assisting with insurance claims, and ensuring compliance with HIPAA standards. I have expertise in resolving customer complaints and providing solutions tailored to individual needs.
5
Skills
$6
Per Hour
Mid Level
Experience
1mo
On Platform
I am an experienced Customer Service Representative with a background in handling inbound and outbound calls, assisting with insurance claims, and ensuring compliance with HIPAA standards. I have expertise in resolving customer complaints and providing solutions tailored to individual needs.
Location
Liliw, Laguna Philippines
Experience
Mid Level
Rate
$6/hr
Status
Available for Work
Member since
May 20, 2026
Customer Service Representative
Carelon Global Solutions
Sep 2024 – 2026
Handled inbound and outbound calls, assisted with insurance coverage, eligibility verification, and claims processing. Maintained patient confidentiality in compliance with HIPAA.
Customer Service Representative
Teleperformance Philippines
Apr 2023 – 2024
Reviewed and explained claim denials and resolved issues. Coordinated with claims departments to address processing challenges.
Virtual Assistant
Freelance
Mar 2020 – Apr 2023
Uploaded videos to YouTube, scheduled posts, and created engaging thumbnails.
Master of Science in Mechanical Engineering
ACTS Computer College
2006 – 2008
Professional Eligibility
Civil Service
2023
Best Thesis Awardee, Recognition for Extended Research Paper.
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