I'm a results-driven Customer Support Specialist with nearly 4 years of experience across healthcare, telecommunications, e-commerce, and travel industries. I excel in handling complex escalations and dispute resolution, known for strong communication skills and adaptability. I am seeking to transition into a Customer Support VA, Executive Assistant, or Operations Support role to leverage my expertise for business growth.
18
Skills
$6
Per Hour
Mid Level
Experience
1mo
On Platform
I'm a results-driven Customer Support Specialist with nearly 4 years of experience across healthcare, telecommunications, e-commerce, and travel industries. I excel in handling complex escalations and dispute resolution, known for strong communication skills and adaptability. I am seeking to transition into a Customer Support VA, Executive Assistant, or Operations Support role to leverage my expertise for business growth.
Location
Lapu-Lapu City, Cebu, Philippines
Experience
Mid Level
Rate
$6/hr
Status
Available for Work
Member since
Jun 30, 2026
Senior Case Manager – Escalations
TDCX (Airbnb Account)
December 2024 – May 2026
Managed high-priority cases involving guest and host concerns, ensuring timely resolution of complex issues while maintaining service quality standards.
Customer Service Associate
Amazon
September 2024 – December 2024
Supported customers with order management, refunds, returns, exchanges, and account-related concerns.
Customer Service Representative
TTEC (Telecommunications-Verizon)
May 2024 – September 2024
Assisted customers with billing concerns, account maintenance, service troubleshooting, and plan updates.
Member Service Representative
Concentrix (Healthcare- Healthfirst)
June 2022 – April 2024
Assisted healthcare members with benefits verification, eligibility reviews, provider inquiries, and claims-related concerns.
Bachelor of Secondary Education in English
Cordova Public College
2023 – 2024
in Humanities and Social Sciences (HUMSS)
Asian Learning Center
2021 – 2022
Work Whale
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