I am a versatile, systems-driven Virtual Assistant and Remote Operations Specialist with over 15 years of experience streamlining administrative workflows, managing customer success systems, and driving sales growth for global brands. I have a proven track record as a remote team leader, quality assurance specialist, and corporate trainer adept at transforming chaotic processes into structured, efficient remote operations.
27
Skills
$5
Per Hour
Lead / Principal
Experience
1mo
On Platform
I am a versatile, systems-driven Virtual Assistant and Remote Operations Specialist with over 15 years of experience streamlining administrative workflows, managing customer success systems, and driving sales growth for global brands. I have a proven track record as a remote team leader, quality assurance specialist, and corporate trainer adept at transforming chaotic processes into structured, efficient remote operations.
Location
Cagayan de Oro City, Philippines
Experience
Lead / Principal
Rate
$5/hr
Status
Available for Work
Member since
Jun 2, 2026
Technical Support Advisor (Laptop/Peripheral Team)
Concentrix
2025 – 2026
Drive operational excellence across remote digital support channels by managing high-volume email and chat queues specializing in complex technical resolutions.
Booking Sales Agent / Corporate Trainer
HOTELPLANNER
2020 – 2023
Served as an executive-level remote sales agent, managing end-to-end hotel accommodations and custom travel packages for North American B2B and B2C clients.
Team Leader
Teleperformance Inc.
2016 – 2017
Led, coached, and supervised a team of customer service professionals, designing individual growth plans that moved bottom-performing agents into top-tier producers.
Quality Assurance Specialist (Linksys Level 1)
Concentrix
2012 – 2016
Senior Product Specialist 2
Concentrix
2010 – 2012
Senior Product Specialist 1
Concentrix
2006 – 2010
Bachelor of Arts in International Studies
Liceo de Cagayan University
1995
Key Focus: Cross-border communication, global cultures, and international frameworks.
Technical Skills & Creative Toolkits: Voice-Over Talent, Corporate Emcee & Hosting, Event Management, Process Mapping. Interests include Virtual Assistant Technology, AI Productivity Tools, Documenting Workflows, Singing & Media Production.
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