I am a dedicated Customer Service Representative with a six-year track record at American Express, skilled in handling diverse client needs, from financial inquiries to technical troubleshooting. I excel in professional communication and am committed to operational efficiency. I am eager to transition my expertise into a flexible Virtual Assistant role, providing top-tier administrative support.
11
Skills
$15
Per Hour
Senior
Experience
1mo
On Platform
I am a dedicated Customer Service Representative with a six-year track record at American Express, skilled in handling diverse client needs, from financial inquiries to technical troubleshooting. I excel in professional communication and am committed to operational efficiency. I am eager to transition my expertise into a flexible Virtual Assistant role, providing top-tier administrative support.
Location
Mandaluyong PH
Experience
Senior
Rate
$15/hr
Status
Available for Work
Member since
May 28, 2026
Customer Care Professional
American Express
2019 – 2025
Currently supporting the Canada market - handling inquiries about billing, payment, upselling, and technical support. Managed markets in The Netherlands and US, performing similar tasks. Part of the collections team during the pandemic to assist colleagues from India.
Subject Matter Expert
Teleperformance - Sprint
2017 – 2019
Assisted customer service representatives with escalations, managed team in the absence of the team leader, and sent end-of-day reports of escalations.
Customer Support Professional 2
Stream - Intuit
2013 – 2015
Assisted users in installing and running applications across all devices, handled complicated troubleshooting, and answered basic app utilization questions.
in Office Information Management
Datamex Institute
2008 – 2010
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