I am a results-driven Technical Support Specialist with over 6 years of experience in the BPO industry. I have a proven track record of delivering premium technical and customer support for global brands. My expertise in troubleshooting and communication consistently exceeds SLA targets and drives process improvements.
16
Skills
$5
Per Hour
Senior
Experience
1mo
On Platform
I am a results-driven Technical Support Specialist with over 6 years of experience in the BPO industry. I have a proven track record of delivering premium technical and customer support for global brands. My expertise in troubleshooting and communication consistently exceeds SLA targets and drives process improvements.
Location
Philippines
Experience
Senior
Rate
$5/hr
Status
Available for Work
Member since
May 30, 2026
Technical Representative
Telstra International Philippines Inc.
Nov 2024 – Present
Deliver high-level technical support for Telstra's telecommunications services, achieving rapid first-contact resolution for complex connectivity issues across residential and enterprise accounts.
Premium Technical Support Specialist
Concentrix (Apple / AT&T)
Mar 2024 – Sep 2024
Provided Tier-2 technical support for Apple hardware/software and AT&T services, successfully resolving high-complexity escalations that front-line agents could not address.
Healthcare Specialist
Teleperformance
Jul 2023 – Oct 2023
Managed sensitive patient and insurance inquiries with strict adherence to HIPAA-aligned documentation standards and privacy protocols.
Commercial & Business Banking Associate
JP Morgan Chase & Co.
Feb 2022 – Mar 2023
Administered commercial banking operations and business account support for corporate clients, delivering professional financial guidance in a regulated, high-accountability environment.
eBay Offline Escalation Specialist
Eperformax Contact Centers & BPO
Jun 2019 – Jan 2021
Resolved high-severity customer disputes and account security escalations for the eBay platform, applying advanced conflict resolution techniques to protect buyer and seller trust.
Diploma in Information Technology
Saint Paul University Surigao
2005 – 2007
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