Dedicated customer service professional with 6 years of experience handling live chat, email, and inbound customer support. Skilled in billing assistance, order processing, sales, and upselling while maintaining excellent customer satisfaction. Experienced using CRM tools and managing customer concerns in fast-paced environments. Strong communication, problem-solving, and multitasking skills with a passion for delivering quality service.
1
Skills
$5
Per Hour
Senior
Experience
1mo
On Platform
Dedicated customer service professional with 6 years of experience handling live chat, email, and inbound customer support. Skilled in billing assistance, order processing, sales, and upselling while maintaining excellent customer satisfaction. Experienced using CRM tools and managing customer concerns in fast-paced environments. Strong communication, problem-solving, and multitasking skills with a passion for delivering quality service.
Location
Bacolod City
Experience
Senior
Rate
$5/hr
Status
Available for Work
Member since
May 27, 2026
Senior Customer Service Representative
Friday Plans SEZC
Sept 2025 – April 2026
*Handled high-volume customer inquiries via chat, email, and inbound calls • Resolved issues efficiently while maintaining excellent customer satisfaction • Provided accurate information and timely solutions
Customer Support Associate
Pomelo Group of Philippines Inc.
May 2024 – July 2025
• Delivered exceptional customer service across multiple channels • Used Zendesk and Intercom to manage and track customer interactions • Collaborated with team members to improve support processes
Customer Service Representative
Teletech-Bacolod
July 2023 – May 2024
• Managed customer concerns with professionalism and empathy • Assisted in onboarding and training new team members • Consistently met performance and quality targets
Team Leader
Focus Direct Inc.
November 2022 – July 2023
• Led and coached a team of customer service representatives • Monitored performance and improved team productivity • Acted as liaison between management and staff
Customer Service Representative
Focus Direct Inc.
November 2019 – November 2022
• Handled multi-channel customer support (calls, chat, email) Maintained high customer satisfaction ratings • Assisted in reporting and process improvements
Diploma in Business Management
College of Arts and Sciences of Asia and Pacific (CASAP)
2017
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