I am a seasoned and results-oriented professional with almost 12 years of experience in customer support, administrative functions, data entry, and people management. I excel in championing service delivery, streamlining office operations, and achieving high levels of customer satisfaction. My ability to lead and mentor teams fosters a positive and collaborative work environment.
11
Skills
$7
Per Hour
Lead / Principal
Experience
1mo
On Platform
I am a seasoned and results-oriented professional with almost 12 years of experience in customer support, administrative functions, data entry, and people management. I excel in championing service delivery, streamlining office operations, and achieving high levels of customer satisfaction. My ability to lead and mentor teams fosters a positive and collaborative work environment.
Location
Pili, Camarines Sur
Experience
Lead / Principal
Rate
$7/hr
Status
Available for Work
Member since
May 24, 2026
Remote Care Manager
Neowork Remote
July 2025 – Present
Delivered communications across multiple service programs, managing outreach, follow-ups, and patient engagement to support care continuity and satisfaction.
Associate Manager
Sutherland Global Services
July 2020 – April 2026
Managed schedules, assignments, and task prioritization, ensuring deadlines were consistently met and workflow remained seamless.
Subject Matter Expert
Sutherland Global Services
July 2019 – July 2020
Provided comprehensive training, mentorship, and knowledge transfer to team members.
Consultant
Sutherland Global Services
August 2014 – July 2019
Answered calls, delivering accurate information to customers enhancing customer satisfaction.
Bachelor of Science in Business Administration in Marketing Management
University of Nueva Caceres
2024
Awards: Certificate of Appreciation – August Top TeleSales Team Manager, Certificate of Appreciation – 10 years of service, McAfee Centurion Award – Zero Absenteeism and Shrinkage for June 2017.
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