Results-driven Customer Service and Operations Professional with extensive BPO experience spanning technical support, AI auditing, quality assurance, and administrative coordination. Proven track record as a Subject Matter Expert (SME), supporting leadership teams by training, coaching, and onboarding new agents to ensure strict compliance and operational excellence. Adept at analyzing customer interaction trends, managing high-volume operations, and cross-functional coordination within fast-paced environments to maximize client satisfaction and optimize team workflows. Short Bio / Summary John Bryan is a results-driven Operations and Quality Assurance professional with extensive BPO experience across AI auditing, technical support, and team coaching. Recognized for a proactive approach and a knack for thinking two steps ahead, he excels at optimizing workflows, ensuring compliance, and mentoring onboarding agents to peak performance. Based in Manila, John Bryan leverages his analytical expertise and cross-functional communication skills to help teams seamlessly bridge the gap between high-volume technical operations and exceptional service delivery. Headline: Data Analyst & Quality Assurance Professional | AI Auditing | Technical Support & Operations Specialist I am a results-driven Customer Service and Operations Professional with extensive BPO experience across technical support, AI auditing, scheduling coordination, and quality assurance. Throughout my career, I have regularly stepped into Subject Matter Expert (SME) roles—partnering with team leaders to coach new agents, streamline onboarding workflows, and uphold rigorous compliance and performance standards. With deep experience managing high-volume operations, real-time data reporting, and technical troubleshooting, I focus on a proactive, "two steps ahead" mindset to solve complex system concerns before they impact the client. Core Expertise: * AI Conversation Auditing & QA Monitoring * Technical Troubleshooting & Advanced Support * New Agent Coaching, Training Support & Onboarding * Cross-Functional Team Collaboration (Notion, Slack, CRM Systems)
10
Skills
$10
Per Hour
Senior
Experience
1mo
On Platform
Results-driven Customer Service and Operations Professional with extensive BPO experience spanning technical support, AI auditing, quality assurance, and administrative coordination. Proven track record as a Subject Matter Expert (SME), supporting leadership teams by training, coaching, and onboarding new agents to ensure strict compliance and operational excellence. Adept at analyzing customer interaction trends, managing high-volume operations, and cross-functional coordination within fast-paced environments to maximize client satisfaction and optimize team workflows. Short Bio / Summary John Bryan is a results-driven Operations and Quality Assurance professional with extensive BPO experience across AI auditing, technical support, and team coaching. Recognized for a proactive approach and a knack for thinking two steps ahead, he excels at optimizing workflows, ensuring compliance, and mentoring onboarding agents to peak performance. Based in Manila, John Bryan leverages his analytical expertise and cross-functional communication skills to help teams seamlessly bridge the gap between high-volume technical operations and exceptional service delivery. Headline: Data Analyst & Quality Assurance Professional | AI Auditing | Technical Support & Operations Specialist I am a results-driven Customer Service and Operations Professional with extensive BPO experience across technical support, AI auditing, scheduling coordination, and quality assurance. Throughout my career, I have regularly stepped into Subject Matter Expert (SME) roles—partnering with team leaders to coach new agents, streamline onboarding workflows, and uphold rigorous compliance and performance standards. With deep experience managing high-volume operations, real-time data reporting, and technical troubleshooting, I focus on a proactive, "two steps ahead" mindset to solve complex system concerns before they impact the client. Core Expertise: * AI Conversation Auditing & QA Monitoring * Technical Troubleshooting & Advanced Support * New Agent Coaching, Training Support & Onboarding * Cross-Functional Team Collaboration (Notion, Slack, CRM Systems)
Location
Quezon city
Experience
Senior
Rate
$10/hr
Status
Available for Work
Member since
May 30, 2026
Work Whale
Browse hundreds of skilled Filipino remote workers.