I am a tech-savvy professional with extensive experience in workforce management and technical support. I excel at real-time adherence and report analysis while ensuring productivity and satisfaction. My background in computer engineering and experience across multiple industries equip me to tackle complex challenges with minimal supervision.
17
Skills
$600
Per Hour
Lead / Principal
Experience
1mo
On Platform
I am a tech-savvy professional with extensive experience in workforce management and technical support. I excel at real-time adherence and report analysis while ensuring productivity and satisfaction. My background in computer engineering and experience across multiple industries equip me to tackle complex challenges with minimal supervision.
Location
Philippines
Experience
Lead / Principal
Rate
$600/hr
Status
Available for Work
Member since
Jun 3, 2026
WFM / MIS Executive (Social Media Account)
Wipro BPO Philippines
January 2021 – May 2026
Enforced real-time adherence, monitored activity codes, and published regular performance reports. Coordinated workforce-related updates and handled client escalations.
WFM / MIS Executive (US Airline Account)
Wipro BPO Philippines
December 2017 – August 2019
Managed CMS/RTA monitoring, handled attendance tagging, shift adjustments, and published accurate reports. Engaged with the Call Centre Operations team to improve performance.
Back Office Billing Associate / Production Analyst
Wipro BPO Philippines
2017
Processed billing transactions, provided specialized solutions, maintained accounts, and ensured service quality with accuracy and client satisfaction.
Customer Executive Associate / Retail Banker
Aegis People Support Philippines, Inc.
March 2008 – July 2009
Opened and managed accounts, advised on financial services, handled routine transactions, and collaborated for high-quality customer service.
Web Hosting Technical Support
IONOS Philippines, Inc.
October 2007 – February 2008
Provided support for web hosting services including domain management, DNS, FTP, and WordPress, ensuring customer satisfaction.
Tier 2 Technical Support Representative
Qualfon Philippines, Inc.
June 2006 – September 2007
Acted as the escalation point for Tier 1 support, coordinated to resolve complex issues, and created procedural documentation and records.
Bachelor of Science in Computer Engineering
Cebu Institute of Technology-University
2003
CIVIL SERVICE COMMISSION Eligibility Passer
Career Service Professional Examination
2022
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