I am an experienced customer service and operations professional with more than 10 years of experience in logistics coordination, team leadership, customer support, sales, and technical assistance. I am skilled in managing teams, handling escalations, coordinating deliveries, maintaining customer communication, and ensuring high levels of customer satisfaction.
17
Skills
$8
Per Hour
Entry Level
Experience
1mo
On Platform
I am an experienced customer service and operations professional with more than 10 years of experience in logistics coordination, team leadership, customer support, sales, and technical assistance. I am skilled in managing teams, handling escalations, coordinating deliveries, maintaining customer communication, and ensuring high levels of customer satisfaction.
Location
Philippines
Experience
Entry Level
Rate
$8/hr
Status
Available for Work
Member since
Jun 2, 2026
Team Leader / Coach / Subject Matter Expert / Customer Service Representative
Concentrix
March 2018 – April 2026
Led and coached customer service teams to achieve performance goals, managed escalations, and supported team development.
Logistics Coordinator
XLR8
October 2025 – April 2026
Monitored truck locations and shipment updates, tracked deliveries, and managed customer communications.
Customer Sales Representative
AVAS Flowers (Upwork)
August 2023 – October 2023
Handled inbound customer calls, assisted with orders, and coordinated with florists.
Customer Sales Representative
Pacificall
2017 – 2018
Handled customer sales and maintained professional communication.
Customer Service Representative / Technical Support
Sitel
May 2014 – July 2017
Provided troubleshooting assistance, delivered product information, and achieved performance metrics.
Outbound Customer Representative / Data Entry
Synerg
July 2012 – May 2014
Conducted outbound calls, updated customer information, and maintained database accuracy.
Bachelor of Science in Hotel and Restaurant Management
University of the Cordilleras
2007 – 2009
High School Diploma
Pines City National High School – Quezon Hill Annex
2003 – 2007
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