I am a result-driven Customer Service and Technical Support Specialist with over 8 years of solid experience across top-tier tech and telecom accounts. I excel in managing complex omnichannel workflows, diagnostic troubleshooting, and optimizing retention and resolution parameters.
6
Skills
$2
Per Hour
Senior
Experience
1mo
On Platform
I am a result-driven Customer Service and Technical Support Specialist with over 8 years of solid experience across top-tier tech and telecom accounts. I excel in managing complex omnichannel workflows, diagnostic troubleshooting, and optimizing retention and resolution parameters.
Location
Philippines
Experience
Senior
Rate
$2/hr
Status
Available for Work
Member since
Jun 30, 2026
Customer Service Representative
Concentrix
June 2025 – Feb 2026
Delivered elite resolution matrices handling account adjustments, enterprise-level customer inquiries, and direct resolution workflows under strict high-volume performance targets.
Customer Service Representative
AFNI Philippines
June 2023 – Feb 2025
Managed end-to-end inquiries emphasizing high First Contact Resolution (FCR). Successfully coordinated strategic client accounts and handled high-tier retention workflows systematically.
Technical Support Specialist
Alorica Philippines
2017 – 2022
Diagnosed and systematically resolved multi-layer telecom disruptions, mobile/broadband network parameters, and complex equipment/device setup calibrations.
Customer Service Representative
Convergys
2015 – 2017
Handled financial account structures, tier-1 inquiries, subscription modifications, and foundational billing solutions with accuracy and client alignment.
in Hotel and Restaurant Services
Asian Institute of Science and Technology
2013 – 2015
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